Privacy Policy | Kappa Shop Ticino

Kappa Shop Ticino
Via San Materno 8, 6616 Losone
Email: info@kappa-shop.ch

For any request regarding the processing of your personal data, please contact us at the email address above.

We collect the following personal data exclusively for the purposes stated in this policy:

• Personal and contact data: first name, last name, email address, phone number
• Shipping and billing data: address, postal code, city
• Navigation data: IP address, pages visited, browser type (technical logs)
• Cart data: selected products, stored locally in your browser (localStorage)

We do not collect payment data: credit card transactions are handled directly by Stripe on PCI-DSS certified servers. TWINT and bank transfer payments do not transmit any financial data to our website.

Your personal data is retained for the time strictly necessary for the purposes for which it was collected:

• Order data: 10 years (Swiss tax obligation)
• Customer account: until account deletion or 3 years from last activity
• Technical logs: 90 days
• Abandoned carts: 30 days

Your data is not sold or transferred to third parties for marketing purposes. It may only be shared with:

• Carriers and couriers (e.g. Swiss Post) for order delivery
• Stripe Inc. for credit card payment processing
• Postmark (Wildbit LLC) for transactional email delivery
• Google LLC (Google Analytics) for statistical traffic analysis, with your consent
• Competent authorities where required by law

All service providers are contractually bound to process data exclusively for the stated purposes and to implement adequate security measures.

In accordance with the Swiss Federal Act on Data Protection (revFADP, in force since 1 September 2023), you have the right to:

• Access: know what data we process about you
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data (within the limits of legal obligations)
• Portability: receive your data in a structured format
• Objection: object to processing based on legitimate interest

To exercise any of these rights, write to info@kappa-shop.ch. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss or alteration. The website uses encrypted connections (HTTPS/TLS). Account passwords are stored as hashes (bcrypt) and are never readable in plain text.

For detailed information on the use of cookies, please consult our Cookie Policy.

This policy may be updated periodically to reflect regulatory or operational changes. The updated version will always be available on this page.

Last updated: 18/06/2026